Pick exactly what you
need
What you get
We provide complete managed IT services, shaped around what your company actually does and how it works.
We keep your systems running and your people working, and we are there for every situation that calls for IT support.
IT help desk
We answer the phone, reply to email and connect remotely — all within your monthly plan. We are the first point of contact for your staff on any IT matter.
What this module requires:
- an agreed list of applications — nothing moves without it
- this module is the foundation everything else builds on
What this module covers
- we reply to email within 12 working hours
- we answer the support line and call clients back
- we provide remote support on client computers through our own software (DFM)
- we provide remote support through third-party software (RustDesk, AnyConnect and similar)
- support covers software on the agreed Application List, at administrative level: installation, updates, authentication setup (where applicable), print setup (where applicable)
Workstation support
We keep your staff's computers working — updates, configuration, hardware replacement and asset inventory. No surprises and no downtime.
What this module covers:
- applies to desktops and laptops used by the client and their staff
- we support Windows in versions supported by Microsoft, macOS in versions supported by Apple, and Debian Linux in its stable release
- installing and reinstalling the operating system (OS)
- OS updates
- securing the OS, including antivirus installation
- support for selected applications from the Application List
- hardware selection
- computer asset inventory kept in DFM
- application licence inventory, where this is possible
- diagnosing hardware problems
- diagnosing OS problems
- diagnosing application problems at administrative level
Servers
We install, configure and monitor physical and virtual servers, and size your cloud footprint. We keep security updates current and document every device.
What this module covers:
- we support servers, either physical or virtual — on our own or on cloud virtualisation platforms — running one of the supported server operating systems
- applies to servers running Windows Server in versions supported by Microsoft, Debian Linux in its stable release, or Proxmox VE in its stable release
- we also treat a NAS as a server — we support Qnap and Synology
- for a NAS, the OS must be in a version still supported by the manufacturer
- physical server configuration, including disk settings and out-of-band (OOB) management
- installing and reinstalling the OS on physical and virtual servers
- regular OS updates
- emergency OS updates — where a critical security flaw is found and the vendor issues a critical patch
- selecting the physical or cloud platform for a server
- configuration of the following server services:
- file sharing — over smb, ftp, sftp, https
- terminal access (RDP, remote desktop)
- Active Directory
- databases — mssql, mysql, postgresql, firebird, sqlite, with backup to the local file system on that server
- http/https — IIS, apache2, nginx, traefik, caddy
- reverse proxy — nginx, traefik, Apache
- ssl — including configuration for the services you name
- ssh — based on openssh
- proxmox — including installation, configuration, updates, and resolving performance and configuration problems
- and others listed on the Server Services List
- monitoring
- server metrics: cpu, memory, disk and network load
- metrics of the server services covered by the Server Services List
- server asset inventory
- licence inventory for servers, services and applications
Networking
We design, deploy and monitor LAN and Wi-Fi networks for business. We keep segmentation, VPN and remote access under control.
What this module requires:
- for wired networks — Ethernet standard, Tp-Link switches preferred
- for Wi-Fi — Ubiquiti or Mikrotik products preferred
- router — a Mikrotik router is required (we handle the migration)
- for server room monitoring — a Vutlan device
What this module covers:
- migration to a Mikrotik router
- full wired and Wi-Fi configuration, to requirements and good practice
- internet access configuration
- remote access for staff and contractors
- sizing the internet connection
- server room monitoring
Backup
We design and run backups on the 3-2-1 rule, and we verify restores regularly — because a backup you cannot restore does not exist.
What this module covers:
- we support backup with Proxmox Backup Server, UrBackup in its commercial edition (with the CBS agent), Cube Backup (for Microsoft 365), and the native backup tools of each database engine
- configuring, running and supervising server backups
- configuring, running and supervising database backups — mssql, mysql, postgresql, firebird, sqlite
- optionally — off-site backup to the Dragonfly cloud
- restoring data from backup
Printing
We look after printers and multifunction devices — setup, consumables, servicing. We manage the whole fleet within your monthly plan.
What this module requires:
- if you need a print server, you also need the Servers module
- printing has to run over USB or over the network (a print server, for example)
What this module covers:
- physical printer installation, on site
- print setup on computers
- optionally: print setup through a print server
What this module does not cover:
- ancient hardware that:
- is more than 10 years old
- uses LPT ports
- relies on unusual printing protocols
Cloud
We select and deploy cloud services sized to your company — Microsoft 365, Azure, Google Workspace. We migrate data and manage licences.
What this module requires:
- your cloud provider has to be one of: Microsoft (Azure, 365), Hetzner, AWS
- for website and email hosting, the provider has to be one of: nazwa.pl, home.pl, cyberfolks.pl
What this module covers:
- Microsoft 365:
- administering users, permissions and licences
- securing the tenant, including two-factor authentication
- optionally: requirements analysis, migration and rollout of 365
- Hetzner
- administering and securing the access account
- ordering and decommissioning physical servers and Cloud instances
- network configuration within the Hetzner platform
- server monitoring and incident response
- Hosting
- administering and securing the access account
- registering, transferring and cancelling DNS domains
- DNS configuration for web and email
- mailbox configuration through the hosting panel
- website file backup
- website database backup
- managing and monitoring SSL certificates
What this module does not cover:
- Oracle — sorry, that is one cloud we do not support
Hardware
We select, order and deploy IT hardware for business. We keep an inventory and plan replacements before devices reach end of life.
What this module requires:
- we support PC desktops and laptops running the supported operating systems
- and PC servers from Dell, HP and Fujitsu
What this module covers:
- advice on replacing disks
- advice on replacing memory
- advice on replacing power supplies
- advice on replacing graphics cards and other cards
- handling warranty claims
- handling out-of-warranty repairs
- handling the service process in all other cases
On-site visits
We travel to clients within 150 km of Wrocław. Scheduled visits, on-site installations and support for locations with no IT of their own.
What this module covers:
- if we need to be on site — whatever the reason — we come
- the service includes travel within Wrocław
- travel outside Wrocław is possible, at an agreed flat rate or, where nothing has been agreed, under standard business travel rules
VoIP
We deploy and run IP telephony for business. We configure exchanges, DDI numbers and integrations with Teams or other platforms.
- VoIP exchange setup with cloud providers (Datera, Thulium)
- desk phone configuration
- support for migrating off analogue exchanges
IT security
We assess risk, deploy monitoring (SIEM, EDR) and help you meet GDPR and NIS2 requirements. We handle incidents before they turn into a crisis.
What this module covers:
- risk assessment to good practice, for example against NIS or GDPR
- reviewing your IT environment to reduce how much of it is exposed to the internet
- applying good practice matched to the level of risk identified in your organisation
- deploying monitoring tools such as Wazuh and Suricata
Mobile devices
We configure and manage mobile devices through MDM. We keep company data safe on your staff's phones.
What this module requires:
- we support Android phones and iPhones, in versions still supported by the manufacturer
What this module covers:
- initial phone setup
- inventory of the phones you own
- optionally: managing phones through an MDM platform
Cloud exit
We help companies that want to cut their dependence on the cloud or bring costs down. We work out what is worth keeping in house and what belongs in the cloud.
What this module covers:
- private cloud setup (Hetzner)
- support for moving off AWS (savings of at least half)
-
strategies for escaping vendor lock-in (RDS, EKS and similar)
- if you have read this far and you are looking for answers, we should talk — as you already know, this is a genuinely complex subject and most of the questions have no single right answer.
