You get clear terms, continuous IT support and a plan built around your business. No surprises at the end of the month, concrete help when something breaks, and full commitment to what your company actually needs.
IT services for business -
what we offer
IT help desk
IT help desk for companies in Wrocław. We answer within 10 minutes, respond within the hour, and get on site the same day. Flat fee, no per-hour invoices.
IT security for companies in Wrocław. Risk analysis, SIEM and EDR monitoring, incident handling under GDPR and NIS2. We start with the basics, not with tools.
Backup for companies in Wrocław following the 3-2-1 rule. Servers, databases, Microsoft 365. We test restores - a backup nobody has tested doesn't count.
A fixed monthly fee - no invoices for hours, no surprises. The price depends on the number of workstations and the scope of services. Getting a quote online takes 2 minutes.
01
We get to know your IT environment
In the first few days we come to you (or connect remotely) and audit what you already have: computers, servers, networks, software, backups and the business systems you rely on. Not to change anything yet - to know exactly what we are working with and where the risks sit. The result is a list of priorities that we go through together.
02
We install our monitoring and help desk tools
On every device covered by the contract we install a monitoring agent - it watches 24/7 and tells us about problems before you notice them. At the same time we set you up in our ticketing system (the client panel), where you raise issues and can see what we are doing about them.
03
We agree how day-to-day work will run
We go through a few practical things with you and with your named contact: how to raise an issue, who calls us in an emergency, which systems are critical to your business and need a faster response, and where responsibility sits on each side. The result: everyone knows how this works, with nothing left to guesswork.
04
We take over day-to-day support
From this point on we are your IT department. Issues reach us by phone, email or the panel - we answer within 10 minutes and respond within the hour. Server down? Call us. Computer will not boot? Call us, because you are not going to be sending email. Something serious? We come out.
05
First review after 30 days
After a month we do a short review: what has been done, which issues were opened and closed, and whether anything needs attention or planned work in the coming weeks. We do not disappear once the contract is signed - that is the start of the relationship, not the end of a sales process.
IT support for business - why choose Dragonfly?
Professional IT support has a direct effect on how efficiently your people work and how secure your company is. Well-managed systems, a fast response to tickets and technology chosen for the job let you avoid expensive mistakes, keep the risk of downtime down, and hold service quality where it should be.
Continuous IT support also means better management of your infrastructure, processes that are actually in order, and access to our knowledge, advice and technology we know works. In practice that means a stable working environment and technology that supports the company’s growth instead of holding it back.
IT outsourcing
IT outsourcing means managing the whole technology side of your company deliberately and in order. Under a continuous arrangement we are responsible for keeping your systems, servers and hardware running - stable operation, continuity of work and data security. Alongside that comes server administration, day-to-day management of your IT infrastructure, and strategic advice on where to take it next.
We do not only react - above all we prevent. We monitor the environment, analyse the risks and put in place measures that reduce failures and downtime. Approaching IT this way also makes it easier to plan investment and control costs: IT becomes a predictable, managed part of the business rather than a source of problems.
pricing
Managed IT plans and pricing
A monthly plan means a fixed cost instead of invoices for hours worked. You know what you pay up front, and you know what to expect. No surprises at the end of the month.
Plans start at PLN 500 a month. The final price depends on the number of workstations, servers and the scope of services - every quote is individual and free of charge.
If you think hourly billing suits your company better, it is worth reading first whether that is really the case.
→Monitoring, and response to alerts before you notice them
Guaranteed in the contract
→We answer within 10 minutes
→We respond within 1 hour
→We arrive the same day
→Fixed price - no invoices for hours
About us
Meet the people and the team you can rely on
Grzegorz Marszałek
Co-owner. Specialisms: programming, Windows servers and Microsoft technologies
Grzegorz Marszałek
Co-owner of the company. Thirty years an
admin; the grey beard was supposed to come
with it, but it never showed up. At work he
will not only fix your Windows server, he
will write the software your company runs on.
Rumour has it he can sell it and advertise it
too. Off the clock he loves moving iron
around a place called the gym, and unwinding
in a sauna, in the mountains, or with a good
cigar. He will not turn down a good book
either – and if it happens to be
decent SF or fantasy, all the better. Come
summer he boards a sailing yacht and heads
out to sea, well beyond mobile range.
Co-owner of the company. An IT specialist
since the early internet, who wrote his first
scripts in BASIC on a Commodore 64 and today
combines years of administration with a taste
for current technology. He has been keeping
systems and networks running since the
nineties, and those modest beginnings on
machines with 64 kilobytes of memory taught
him to squeeze everything out of the
resources he has and to solve problems
creatively. After hours he swaps the keyboard
for a motorcycle and long winding routes,
where planning the road ahead and reading the
risks feels a lot like working with sprawling
IT infrastructure. He heads for the mountains
regularly too, treating each summit as a
natural extension of work on complex systems:
step by step, until it is done.
Jan Kuzik
Administrative director. Specialism: hardware, network and server room design
Jan Kuzik
A mechanical engineer and designer who has
built things both small and very large, and
who is no stranger to management and finance
either. He has held senior roles across a
number of companies. He has been on
first-name terms with IT since the days of
the 365 and the ZX Spectrum, and now works on
network and server room design, IT hardware,
and looking after clients. His interests run
to engineering of all kinds, and in his spare
time he likes travelling, meeting people and
cultures, and being close to nature.
Radosław Dzięcioł
Team lead. Specialism: Windows, Linux
Radosław Dzięcioł
Starfleet captain. A fan of the computers and
games of the Pegasus and Windows 98 era. Ten
years an admin and still growing. On the
bridge he assigns the work and advises his
crew, but he is never the one to shy away
from the heavy lifting. Windows, Linux, a
printer or a diagnostic head – no
cosmic beast frightens him. Off duty he
enjoys crossing the endless expanse of the
swimming pool, or crowd surfing at concerts
of the heavier persuasion. Nor will he say no
to unwinding with good sea shanties on vinyl.
Mateusz Kuriata
IT specialist. Specialism: Microsoft 365, security
Mateusz Kuriata
An IT specialist with the soul of an accountant, forever keeping order and precision. Excel and spreadsheets are his second workplace, where he sticks to every procedure with a rigour worthy of an auditor – the smallest deviation is spotted at once and flagged for im-me-di-ate correction. Nine working fingers are enough for him to do what other people need a full set for. Professionally he handles advanced Windows and server topics, Microsoft 365, security solutions, and automating whatever can be automated. Privately he is drawn to sturdy constructions: thousand-litre IBC tanks, rebar and other building components. He relaxes in the world of games, as a fan of classic RPGs, hack’n’slash and shooters. He will not turn down good SF or fantasy either. He collects vinyl. The meticulousness of an IT specialist combined with the analytical mind of an accountant makes for a profile you do not meet twice: technology held together by order and planning.
Marcin Bąkowski
IT specialist. Specialism: servers, email, hardware
Marcin Bąkowski
An IT specialist with the soul of a tinkerer
– mail server or broken Windows box, he
will throw himself at it. He swaps fans and
thermal paste one-handed. Privately a keen
hiker, recharging in the mountains for the
next technical challenge, and a luthier who
imports and restores instruments, bringing
back their old shine and sound. His musical
taste includes the extreme outfit Gutalax,
which he uses to test his colleagues’
endurance. He recently discovered his
superpowers mounting Wi-Fi antennas in an
open field in the November frost.
Maciej Lotka
IT specialist. Specialism: IT infrastructure
Maciej Lotka
A young IT specialist whose adventure with
computers started with games, and who now
treats them as a proper working tool and a
way into current technology. Simple curiosity
turned into deliberate learning over time,
from first modifications and repairs to
steadily more advanced projects. Today he
moves through IT comfortably, combining a
practical approach, natural curiosity and a
fondness for finding the clever way round.
Away from the command centre in the office he
puts that energy somewhere else entirely
– cars and the home workshop, and
simracing, where engineering meets adrenaline.
Alongside that: games, gadgets and the latest
technology, which lands on his desk for
testing on a regular basis.
Jakub Masłowski
IT specialist. Specialism: networking, cybersecurity
Jakub Masłowski
He finished IT college and is finalising his
degree, currently writing up his engineering
thesis. Professionally his main interests are
computer networks and cybersecurity. Outside
work his biggest passion is football –
he trains regularly and plays in league
fixtures and tournaments, sometimes at
national and international level. He fills the
gaps with music, and after training he winds
down with computer games, which can take up a
long evening.
Piotr Więcaszek
IT specialist. Specialism: IT technologies
Piotr Więcaszek
He finished IT college and is continuing his studies, building on his interest in the industry. He pays particular attention to information technology and to sharpening his technical skills. In his spare time he happily watches films and series and spends time with computer games. He also likes getting in the car and going for a drive, which lets him step away from everyday matters and the tasks at hand for a while.
Companies that
trust us
What our clients say
Szymon Tracz
Agromat
„Everything runs smoothly and without friction. The team responds quickly, and the issues we raise are dealt with properly and with real commitment.
"
Jakub Kowalski
Brookvent
„We value the fast response time, the clear communication and the fact that problems actually get solved. The IT support meets our expectations both for day-to-day help and for more complex work.
"
Monika Jura
Capitaltax
„What we appreciate most is the speed of response, the proactive approach to problems before they happen, and a high standard of work - our tickets are always handled on time and with full transparency. This arrangement lets us focus on serving our own clients, confident that the IT behind us is reliable.
"
„The work was delivered as agreed, and our IT infrastructure runs stably and securely. Working this way gives us a genuine sense of control over our technical environment.
"
Ewa Weretko
EWPOL
„We particularly value the fact that whenever the continuity of our business was at stake, we could always count on a fast response and the team’s full commitment. We recommend Dragonfly.pl with confidence as a reliable and proven IT partner.
"
„We have worked together on an outsourcing basis for over 10 years. IT has become specialised, and handling and solving problems takes a team of specialists. When a company cannot employ that team itself, this is a good arrangement.
"
IT outsourcing means an external team of specialists takes over your day-to-day IT. In practice that covers the help desk, administration of computers and servers, Microsoft 365, network configuration, data security and response to failures. For a company in Poland it means access to a whole team of specialists without having to build an IT department of your own.
Managed IT services suit companies that want to cut downtime, bring order to their infrastructure and give staff fast technical support. They work particularly well for accounting firms, manufacturing, trade and distribution, automotive, agriculture and game development, where stable computers, networks, email and access to data are critical to getting through the day.
A monthly IT plan covers continuous support at a predictable monthly cost. It gives you the help desk, remote support, on-site visits, computer configuration, updates, troubleshooting, administration of cloud services, and care for your network and security. Working on a plan means issues get a faster response and problems get caught before they cause downtime.
We respond quickly, because communication that works is the foundation of decent IT support. We are the first point of contact for your staff by phone, we reply to email, we connect remotely, and we come on site when the situation calls for it. The goal is to get people working again as fast as possible and keep downtime short.
Yes. We support Microsoft 365, Azure, Google Workspace and other business cloud services. We help you choose the right licences, run deployments, migrate data and configure email and collaboration tools, and then we manage the environment day to day. That way your company uses the cloud at a scale that matches its needs and its budget.
Yes. We look after your staff's computers and IT hardware end to end. That means installing operating systems, updating applications, choosing hardware, keeping an asset inventory, running diagnostics and fixing technical problems. Regular care reduces failures and keeps the team working.
Yes. We design, configure and maintain LAN and Wi-Fi networks for business. We help you size your internet connection, configure wired networks and company Wi-Fi, set up remote access over VPN, and put in place measures that make connections more secure. A well-designed network improves stability, access to resources and data protection.
The cost depends on the size of your company, the number of workstations, the scope of services, the level of security required and the infrastructure that has to be covered. Plans can start from PLN 500 a month. Every quote is prepared individually, so the scope matches what the company actually needs and you are not paying for services you will not use.
industries we serve
We know your industry
inside out.
For every industry on our list we know the software, the solutions and the problems that come up most often. You will not have to explain how your business works.
Check five things: a response time backed by an SLA, a readable invoice, regular infrastructure reviews, a monthly plan instead of hours, and tickets handled in a system with history rather than one shared mailbox.
Monthly plan: fixed cost, an SLA in the contract, monitoring included. Hourly: the provider earns from your outages —
and has no interest in preventing them.